Resident data, taken seriously.

• HELF (Higher Everyday Living Fee) opt-ins — drinks, premium breakfast, Wi-Fi, Foxtel — are recorded per-resident with written agreement tracking, delivery records, and automatic charge rollup. Meets the Aged Care Act 2024 requirement that HELF services be itemised and demonstrably delivered.
• Per-resident dislikes captured separately from clinical allergens, so personal preference is honoured without losing safety signal.
• Meal preferences and dislikes travel with the resident across shifts and wings so comfort foods and refusals are never lost.

• Single resident record per facility — no duplicate clipboards by shift, by wing, or by language.
• Open-text dietary, cultural, and religious preference fields on the resident profile, so context is not lost when staff change shifts.

Roadmap: Structured cultural / language metadata, and surfacing those preferences on every order screen, is on our roadmap.

• Allergens captured as structured dietary tags; resident profiles surface them prominently on the residents list and on every order screen.
• Resident-absence flow keeps meal counts honest — no phantom trays, no missed meals — and is auditable per shift.
• IDDSI fluid (0–4) and texture (3–7) levels exposed on the order screen, kitchen ticket, and PCA/GSO print-out so staff cannot serve a non-compliant tray by accident.
• Clinical notes (swallowing risk, choking, feeding assistance level) are captured on the resident profile and visible on the order screen alongside IDDSI levels.

• Row-level security in the database scopes every read and write to the resident’s facility and the staff member’s role.
• Audit log table records inserts, updates, and deletes against clinical and resident records for review by the registered provider.
• All resident data hosted in Sydney (ap-southeast-2); no resident data leaves Australia.

• Day-75 trial-end alert drafts a family message providers can copy into their existing communications tool, creating a written record.
• Family contact captured on every resident profile; available to care staff alongside clinical context.
• Feedback / complaint flow on our roadmap; in v1 providers should continue to use their existing complaints management system as required by the Act.

• Family contact field is the v1 anchor for the registered-supporter relationship under the new Act.
• Meal preferences (likes, dislikes, cultural notes) travel with the resident so connection to comfort foods is never lost when staff change shifts or wings.

Roadmap: A first-class "registered supporter" record (with My Aged Care alignment) is on our roadmap.