The all-in-one meal platform — built for Australian aged care

Ordering, kitchen, family portal, tasks, AI, and compliance in one fully customisable platform. Replace paper dockets and fragmented tools with a single audit trail — from a 40-bed home to a multi-site group.

Try the live demo Book a 30-min call See pricing →

30-day pilot at $0 for one facility. See pricing · Enterprise MSA for 5,000+ resident groups.

PCA taking lunch orders on a phone — resident list with dietary tags

Live screen · real data

All-in-one & per-facility customisable · Australian-hosted · Family portal · Bed board & admissions · Staff tasks · BYOK AI · REST API + webhooks · ACQSC Standard 6

Trust & security →

The problem with paper

Every residential aged-care kitchen knows these pains.

Matrices get lost, mis-read, or arrive too late

Paper dockets travel between residents and the kitchen twice a day. One misplaced sheet means the kitchen cooks blind.

Dietary needs slip through the cracks

Minced & moist, thickened fluids, religious diets — a handwritten tick on a grid is an incident waiting to happen.

Manual meal counts waste 30 minutes per service

Someone still has to tally totals before every breakfast, lunch, and dinner. That's a nursing aide doing data entry at 7 AM.

One platform. Every role. Fully customisable.

PCAs order on tablets. Kitchen staff see live counts. Families get a private portal. Managers get oversight. IT gets APIs and webhooks. All from one platform — no second vendor.

Staff tasks & notifications

Assign follow-ups from the Family tab or create tasks directly. Staff see My tasks and get bell notifications when families reply. Tasks overview →

Bulk comms & notices

Post once to every PCA, GSO, and kitchen screen — menu changes, fire drills, policy updates. Staff dismiss when read; optional expiry dates.

BYOK Mealward AI

Use Mealward's shared AI on pilot, or plug in your own Gemini or Anthropic key — encrypted at rest, facility-controlled. AI + BYOK →

Signed webhooks

Push order and resident events to Salesforce, HubSpot, or your data warehouse. Delivery log included.

REST API + keys

Facility-scoped API keys and a versioned v1 API for scripts, BI tools, and custom integrations.

Privacy & governance

Per-resident AI consent, data export, audit CSV, and configurable retention — APP-aligned by design.

External viewers

Invite dietitians, GPs, and auditors as read-only report users — no shared admin passwords.

Family communication portal

Invite family members to a private portal — view their loved one's dietary profile, read meal notes, and exchange messages directly with the care team. Families set their own notification preferences (push, email, or SMS). Staff reply from the same system; no shared passwords, no phone tags. Family portal →

Bed board & admissions

Room-by-room oversight — permanent and respite admissions, funding types, rooms offline for maintenance or refurbishment. Hard rules prevent residents ending up in offline rooms. Provisional scheduling keeps the team prepared. Features overview →

Per-facility feature toggles

Turn every module on or off per facility or organisation. Inherit org defaults or override per site — no code changes, no redeploy. Clinical workflows match each home's processes, not the other way around.

Multi-site ready

Organisation plans gate advanced features. One parent org, many facilities, isolated data. Feature overrides cascade from org to facility with per-site controls.

In-app helpdesk

Report bugs or ask questions from Help — Mealward replies in a conversation thread with timestamps and status tracking. No ticket lost in email.

Passkey login

Staff can sign in with Face ID, Touch ID, or Windows Hello after one-time setup in My preferences.

Integrations & API · What's new · Trust & security

Right-sized for your organisation

Same product — priced and packaged for where you are today.

Single facility

Small home, fast pilot

30-day pilot at $0 — one wing or the whole home
Unlimited PCA, kitchen, and admin seats
Runs on iPads and phones you already own
Go live without an IT project

Pilot pricing →

Multi-site group

Enterprise operations

Org-wide oversight and plan-tier feature gating
Webhooks + API for clinical and finance systems
Audit exports, retention policies, external viewers
MSA, tiered pricing at 5,000+ active residents

Book an enterprise walkthrough →

How Mealward works

Four steps from bedside order to served plate.

PCA or GSO takes orders at the bedside

Staff tap through residents on any iPad, phone, or PC. Dietary tags surface automatically — no separate lookup needed.

Kitchen sees live aggregate counts

As orders come in, kitchen staff see real-time totals and per-item ticks. No manual tallying, no last-minute phone calls.

Kitchen sees what to plate, for whom

Per-resident plates with dietary flags (texture, allergens, dislikes) surface in plating order. No separate paper run-sheet, no reconciliation.

Served in the dining room or delivered to the room

PCAs and GSOs work from a live serving sheet — dining room or room-by-room. Tap to confirm each resident received their meal — instant audit trail.

See it in action

Real screens from a real facility

These are screenshots from the live demo. Same software, same UI - click through it yourself at demo.mealward.com.au.

Mealward dashboard showing daily order status and meal services for a facility — **Manager dashboard.** Today's order status at a glance, plus active meal services.

Mealward order-taking screen with residents grouped by wing, texture tags, and meal-option buttons — **Order at the bedside.** Resident name, room, texture tag, today's options. One tap to confirm.

Kitchen, reports, integrations, and privacy settings — explore everything in the live demo.

Works on every device

Same software, every screen on the floor

No app to install. Mealward runs in any modern browser — manager dashboard on the office PC, kitchen view on the iPad, bedside ordering on the phone in your pocket.

Office PC

Manager dashboard, reports, and settings.

Kitchen iPad

Live counts and prep tickets at the pass.

PCA phone

Bedside ordering with dietary tags surfaced.

Built for aged-care reality

IDDSI-native workflows — not a generic food-service app bolted onto clinical software.

Minced & moist workflow

Auto-skip ordering for texture-modified residents. Prep counts still surface in the kitchen — nothing falls through.

Wing-based workflows

Every facility organises by wings or houses. Mealward matches your floor plan, not the other way around.

Live dietary tag warnings

Allergies, texture levels, religious requirements. Warnings fire at order time — before the plate is assembled.

Australian-hosted, RLS-isolated

Your data never leaves Australia. Row-level security means no cross-organisation leakage. See trust details →

Works on the devices you have

iPads, Android tablets, desktop PCs, nurses' phones. No app install required — it runs in any modern browser.

14-day rotating menu cycles

Set up a fortnight cycle once, then customise per facility. Seasonal specials slot in without rebuilding the whole menu.

Hosted in Australia · APP-aligned · Family portal + tasks + bulk notices · BYOK AI keys · REST API + webhooks · In-app helpdesk · Audit CSV export · Nightly encrypted backups · MFA on every admin account

Full trust details →

From paper matrix to platform — try it now.

demo.mealward.com.au is a live sandbox with orders, kitchen, reports, integrations, and privacy settings. Drop your email at the gate — resets nightly.

Open demo.mealward.com.au How the demo works

Mealward acknowledges the Traditional Custodians of the land on which we operate and pays respect to Elders past and present.