All features

One platform. Fully customisable. Nothing to glue together.

Bedside ordering, kitchen, family portal, staff tasks, AI, integrations, and compliance — all in one product, all with one audit trail. Configure each module to match your facility's workflow.

Floor operations

Ordering & kitchen

Tablet-first bedside flow through to live kitchen counts and production sheets.

Bedside ordering

PCA and GSO flow with dietary tags, IDDSI textures, and photo-led choices on any phone or iPad. HELF packages (drinks, hot breakfast) surface automatically at the bedside.

Kitchen & production

Live counts, production sheets, companion meals, wing filters, and kitchen-mode displays that update in real time as orders come in.

Resident management

Bed board & admissions

Room-by-room oversight from admission to discharge — with compliance safeguards built in.

Bed board

See every room at a glance — occupied, vacant, maintenance, or refurbishment. Respite countdowns, funding mismatches, and provisional bookings surface automatically as focus items.

Admission & funding oversight

Track permanent vs respite admissions, funding type per room and resident, planned conversions, and upcoming respite endings. Hard rules prevent assigning residents to offline rooms.

People & communication

Family, tasks & bulk comms

Keep families informed and staff aligned — without a second vendor or shared passwords.

Family portal 2.0

Invite families to a private portal — view their loved one's dietary profile, read meal notes, and exchange messages directly with the care team.

Family portal deep dive

Tasks & notifications

Staff inbox with My tasks and facility-wide views. Bell alerts, push notifications, SMS, and email — per-user channel preferences set in one place.

Tasks overview

Multi-channel notifications

Every notification — family replies, task assignments, helpdesk updates — dispatches to in-app bell, web push, SMS, and email based on each staff member's preferences.

Bulk notices

Facility-wide bulletin board — post once, every PCA, GSO, and kitchen screen sees it until they dismiss it. Optional expiry date.

In-app helpdesk

Report bugs or ask questions from Help — Mealward replies in a thread. Timestamps, status counts, and multi-filters. No ticket lost in email.

Intelligence

Mealward AI

Optional co-pilot with human approval on every write. Use shared AI or bring your own key.

Ask & menu planning

Gemini-powered menu suggestions, dietary conflict checks, and Ask from live facility data.

Mealward AI + BYOK

Bring your own key (BYOK)

Store your facility Gemini or Anthropic API key in Settings — encrypted at rest, never used to train models.

How BYOK works

Enterprise

Customisation, integrations & governance

Feature-flag every module per facility or org. IT-ready hooks. ACQSC-ready audit trail.

Per-facility feature toggles

Every module — bed board, AI, family portal, HELF — can be toggled on or off per facility or org. Inherit org defaults or override per site. No code changes needed.

Integrations

Signed webhooks, REST API v1, and facility-scoped API keys for Salesforce, BI, or custom scripts.

Integrations & API

Enterprise auth

Passkeys (Face ID, Touch ID, Windows Hello), external viewer role for dietitians and auditors, and SSO on request.

HELF & billing

Per-resident HELF tracking, billing export, and revenue simulator on the pricing page.

HELF simulator

See it on your floor

Live demo in under 10 seconds, or book a tailored walkthrough.

Try the demo Book a call