Legal documents.
Every document Mealward operates under, in one place. All Australian-law governed, version-controlled in our public repository, dated, and reviewable. If you need a redlinable copy, email [email protected] - we turn around in 48 business hours.
Public-facing policies
What governs visiting mealward.com.au and using our public services. Reviewed and dated.
Customer agreements
The contractual surface for paying customers - signed at pilot conversion or earlier on request.
Master Services Agreement
Customer-facing contractual terms for the Mealward platform after the 30-day pilot.
Data Processing Agreement
Our role as data processor acting on behalf of your organisation, including sub-processors.
Service Level Agreement
99.9% uptime target, incident response classes, and remedies. Referenced from the MSA.
Industry alignment
Mappings to Australian aged-care regulation. Operational documents, not contracts.
Aged Care Compliance Mapping
How Mealward maps to NACA Strengthened Quality Standards and the Statement of Rights.
Pilot Agreement
The 30-day pilot terms - scope, success criteria, and the path to an MSA.
Information Security Policy
ACSC Essential Eight-aligned controls covering access, encryption, change management, incident response, and retention.